Terms and Conditions

Stippl B.V., stippl.io · Last updated: October 2026 · Replaces version of May 2026

Please read these terms and conditions carefully before using Our Service.

1. Interpretation and Definitions

1.1 Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

1.2 Definitions

For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Account means a unique account created for You to access our Service or parts of our Service.
  • AI Features means any artificial intelligence-powered tools, suggestions, or content generation features provided as part of the Service.
  • Country refers to: Netherlands.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Stippl B.V., Ruimzicht 129, 1068CS Amsterdam, the Netherlands, registered in the Dutch Chamber of Commerce (KvK) under number 82938865.
  • Content refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.
  • Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
  • Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
  • Nuitee means Nuitee Travel Limited, Stippl's exclusive accommodation supply partner for Stays bookings.
  • Service refers to the Stippl application and web application (together: the App), accessible at https://www.stippl.io/.
  • Stays means the accommodation search and booking feature within the Service, powered exclusively by Nuitee.
  • Terms and Conditions (also referred to as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
  • Third-party Login Service means a third-party authentication service (such as Google or Apple) that You may use to sign in to the Service.
  • Website refers to Stippl, accessible from https://www.stippl.io/.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

3. User Accounts

3.1. When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

3.2. You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Login Service.

3.3. You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

3.4. You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

4. Content

4.1 Your Right to Post Content

Our Service allows You to post Content. You are responsible for the Content that You post to the Service, including its legality, reliability, and appropriateness.

By posting Content to the Service, You grant Us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of Your rights to any Content You submit, post or display on or through the Service and You are responsible for protecting those rights. You agree that this license includes the right for Us to make Your Content available to other users of the Service, who may also use Your Content subject to these Terms.

You represent and warrant that: (i) the Content is Yours (You own it) or You have the right to use it and grant Us the rights and license as provided in these Terms, and (ii) the posting of Your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

4.2 Content Restrictions

The Company is not responsible for the content of the Service's users. You expressly understand and agree that You are solely responsible for the Content and for all activity that occurs under your account, whether done so by You or any third person using Your account.

You may not transmit any Content that is unlawful, offensive, upsetting, intended to disgust, threatening, libelous, defamatory, obscene or otherwise objectionable. Examples of such objectionable Content include, but are not limited to, the following:

  • Unlawful or promoting unlawful activity.
  • Defamatory, discriminatory, or mean-spirited content, including references or commentary about religion, race, sexual orientation, gender, national/ethnic origin, or other targeted groups.
  • Spam, machine- or randomly-generated content, constituting unauthorized or unsolicited advertising, chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling.
  • Containing or installing any viruses, worms, malware, trojan horses, or other content that is designed or intended to disrupt, damage, or limit the functioning of any software, hardware or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of a third person.
  • Infringing on any proprietary rights of any party, including patent, trademark, trade secret, copyright, right of publicity or other rights.
  • Impersonating any person or entity including the Company and its employees or representatives.
  • Violating the privacy of any third person.
  • False information and features.

The Company reserves the right, but not the obligation, to, in its sole discretion, determine whether or not any Content is appropriate and complies with these Terms, refuse or remove this Content. The Company further reserves the right to make formatting and edits and change the manner of any Content. The Company can also limit or revoke the use of the Service if You post such objectionable Content. As the Company cannot control all content posted by users and/or third parties on the Service, you agree to use the Service at your own risk. You understand that by using the Service You may be exposed to content that You may find offensive, indecent, incorrect or objectionable, and You agree that under no circumstances will the Company be liable in any way for any content, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of your use of any content.

Content Moderation (Notice and Appeals): Where we restrict, remove, or suspend access to your Content or Account, we will inform you of our decision and the reasons for it, except where doing so would compromise security or legal obligations. If you believe a moderation decision is incorrect, you may contact us at [email protected] within 6 months of the decision to request a review. We will assess your appeal and respond within a reasonable timeframe. This appeals mechanism is provided in accordance with the EU Digital Services Act (Regulation (EU) 2022/2065).

4.3 Content Backups

Although regular backups of Content are performed, the Company does not guarantee there will be no loss or corruption of data.

Corrupt or invalid backup points may be caused by, without limitation, Content that is corrupted prior to being backed up or that changes during the time a backup is performed.

The Company will provide support and attempt to troubleshoot any known or discovered issues that may affect the backups of Content. But You acknowledge that the Company has no liability related to the integrity of Content or the failure to successfully restore Content to a usable state.

You agree to maintain a complete and accurate copy of any Content in a location independent of the Service.

5.1 Intellectual Property Infringement

We respect the intellectual property rights of others. It is Our policy to respond to any claim that Content posted on the Service infringes a copyright or other intellectual property infringement of any person.

If You are a copyright owner, or authorized on behalf of one, and You believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, You must submit Your notice in writing to the attention of our copyright agent via email at [email protected] and include in Your notice a detailed description of the alleged infringement.

You may be held accountable for damages (including costs and legal fees) for misrepresenting that any Content is infringing Your copyright.

5.2 Notice and Takedown: Copyright Infringement

If you believe that Content on the Service infringes your copyright or other intellectual property rights, you may submit a notice to us by email at [email protected] with the subject line "Copyright Notice". Your notice should include:

  • Identification of the copyrighted work or other intellectual property you claim is being infringed.
  • Identification of the specific URL or location within the Service where the allegedly infringing material can be found.
  • Your full name, postal address, telephone number, and email address.
  • A statement that you have a good faith belief that the use of the material is not authorised by the rights holder, its agent, or the law.
  • A statement, made in good faith, that the information in your notice is accurate and that you are the rights holder or are authorised to act on their behalf.

Upon receipt of a valid notice, we will assess it and take appropriate action, which may include removal or disabling of access to the relevant Content. Knowingly submitting a false or misleading notice may give rise to liability under applicable law.

This procedure applies under the EU Digital Services Act (Regulation (EU) 2022/2065) and Dutch copyright law (Auteurswet). We are not subject to the United States Digital Millennium Copyright Act (DMCA), which does not apply to our services.

6. Subscription Terms

6.1 Subscription Fees and Payment

Users can purchase a Pro subscription through our Service, which may be offered via various tiers with differing benefits and prices. Payment for subscriptions made through our mobile apps will be charged to your payment method on file with the iOS App Store or Google Play Store (depending on your platform) at confirmation of purchase. Web-based subscriptions are billed directly through Stripe, our payment processor for web payments.

Subscription fees are charged in advance on a recurring basis and will vary according to the subscription plan selected by the user. We will provide you with the total subscription fee prior to charging you. All subscription fees are non-refundable, except as expressly provided in these Terms.

6.2 Renewal and Cancellation

Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period (for App Store and Google Play subscriptions). Your account will be charged for renewal within 24 hours prior to the end of the current period at the subscription fee associated with your subscription level.

You can manage and cancel your subscriptions by going to your account settings on the iOS App Store or Google Play Store after purchase, or through your Stippl account settings for web-based subscriptions.

6.3 Free Trials

From time to time, we may offer free trials for our Pro subscription. If you subscribe to a Pro subscription through a free trial, the free trial period will last for the period specified at the time of sign-up. Unless you cancel at least 24 hours before the end of the trial period (for App Store/Google Play) or before the end of the trial period (for web subscriptions), the subscription will automatically convert into a paid subscription, and your payment method will be charged the applicable subscription fee.

6.4 Platform-Specific Terms

When purchasing a subscription through the iOS App Store or Google Play Store, you acknowledge and agree to the terms and conditions of the respective platform, which may have its own set of policies regarding subscriptions, payments, and cancellations that apply in addition to these Terms.

Please note that billing and transactions for App Store and Google Play purchases are handled by Apple and Google respectively. Any billing inquiries for app store purchases should be directed to the respective platform's support services.

6.5 Price Changes

The Company reserves the right to change the subscription fees at any time. Any price changes will take effect following at least 30 days' email notice to you or through notification in the Service itself. Continued use of a paid subscription after a price change comes into effect constitutes your agreement to pay the modified subscription fee. Price changes will apply on a going-forward basis and will only take effect upon renewal of your subscription.

6.6 Refund Policy

All payments made to the Company for the Pro subscription are non-refundable, and there are no refunds or credits for partially used periods, except as required by applicable law. Following the cancellation of your Pro subscription, you will continue to have access to the subscription until the end of your current billing period.

6.7 Right of Withdrawal (EU Consumers)

If you are a consumer resident in the European Union, you have the right to withdraw from a subscription contract within 14 days of purchase without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU) and Dutch law (Article 6:230o Burgerlijk Wetboek).

Waiver of withdrawal right: If you purchase a Pro subscription and request that performance begins immediately (i.e., you start using the Pro features before the 14-day withdrawal period has expired), you expressly acknowledge and agree that you waive your right of withdrawal once the service has been fully performed or, where performance is continuous, that you lose your right of withdrawal once performance has begun. You will be asked to confirm this waiver at the point of purchase.

To exercise your right of withdrawal before performance has begun, contact us at [email protected] with the subject line "Withdrawal: Subscription". We will issue a full refund within 14 days of receiving your withdrawal notice, using the same payment method you used for the original transaction.

This section does not apply to subscriptions purchased through the Apple App Store or Google Play Store; those are governed by the respective platform's own cancellation and refund policies.

7. eSIM Services

Stippl provides prepaid eSIM data service plans through its iOS mobile application, leveraging eSIM technology for flexible and convenient mobile data access across various global destinations. Our eSIM services are procured in partnership with Airalo, facilitating seamless connectivity for our customers.

7.1 Registration and Account Management

7.1.1 Registration: Customers wishing to use Stippl's eSIM services must register via the Stippl iOS app. The registration process requires providing your first and last name and a verifiable email address. Optionally, customers may enhance their service experience by uploading a profile photo and indicating travel preferences.

7.1.2 Terms Acceptance: Registration is contingent upon agreeing to Stippl's General Terms and Conditions and Privacy Policy. These documents govern the use of our eSIM services and ensure informed consent from our customers.

7.2 Purchase, Activation, and Usage

7.2.1 Selecting Service Plans: A variety of prepaid eSIM data plans are available, with plan availability subject to change based on country. Customers are encouraged to review their options within the app to find the best fit for their connectivity needs.

7.2.2 Device Requirements: Before purchasing, customers must confirm that their device is compatible with eSIM technology and is unlocked. This confirmation is critical to ensure a smooth service experience.

7.2.3 eSIM Download and Activation: Post-purchase, the responsibility for downloading and activating the eSIM falls to the customer. Stippl provides comprehensive instructions within the app and via email to facilitate this process, requiring a stable internet connection for success.

7.3 Service Duration, Suspension, and Termination

7.3.1 Service Commencement and Term: The service begins once the eSIM is successfully downloaded and activated, continuing until the plan's data allowance is depleted or the plan period expires.

7.3.2 Rights to Suspend or Terminate: Stippl may suspend or terminate service in instances of terms violation, misuse, or fraudulent behaviour, with or without notice to the customer.

7.4 Customer Responsibilities

7.4.1 Lawful Use: Customers are expected to use the eSIM services in full compliance with these Terms, along with all applicable laws and regulations.

7.4.2 Account Security: Keeping account information secure and confidential is the customer's responsibility. Stippl cannot be held liable for losses or damages stemming from unauthorized account usage.

7.5 Payment, Taxes, and Refunds

7.5.1 Payment Processing: eSIM services are prepaid, with transactions securely handled through Stripe. The total price, inclusive of any applicable taxes based on billing details, will be clearly communicated at the time of purchase.

7.5.2 Refund Considerations: Requests for refunds or plan exchanges are evaluated on a case-by-case basis, especially in scenarios where technical issues impede service utilisation. Affected customers should contact Stippl support at [email protected] for assistance.

7.6 General Provisions

Stippl endeavours to offer reliable eSIM services on an "as is" and "as available" basis. However, due to our reliance on technology and network capabilities provided by Airalo, we cannot guarantee uninterrupted service or network coverage. By using our eSIM services, customers agree to adhere not only to Stippl's terms but also to those set forth by Airalo, enhancing the framework for our service delivery.

For support or inquiries related to our eSIM services, customers are encouraged to reach out through the app's contact features or by emailing [email protected].

8. Stippl Stays

Stippl Stays allows You to search for and book accommodation directly within the Stippl app, powered exclusively by our partner Nuitee Travel Limited.

Stays bookings are governed by the Stippl Stays Booking Terms, which form part of the agreement between You and Stippl and which You will be asked to accept when making your first booking. Please read them carefully before booking.

By using Stippl Stays, you also agree to Nuitee's Terms and Conditions and the individual property's booking and cancellation policy, both of which are shown to you in the app before you confirm a booking.

8.1 Stippl is Not a Package Travel Organiser

Stippl is not a package travel organiser ("reisorganisator") within the meaning of EU Directive 2015/2302 on Package Travel and Linked Travel Arrangements, as implemented in Dutch law (Boek 7, Afdeling 7A, Burgerlijk Wetboek).

Stippl Stays offers a single travel service: accommodation booked via Nuitee. A single travel service does not constitute a package under the Directive. Stippl's itinerary planning, route-building, and travel inspiration features are software and information tools only; they are not travel services within the meaning of the Directive. Stippl does not combine accommodation with transport, car rental, or other tourist services into a bookable package, and is therefore not subject to the insolvency protection and guarantee fund requirements (such as SGR membership) applicable to package travel organisers under Dutch law.

If You combine a Stays booking with independently arranged services (flights, transport, activities), You do so at your own initiative. Stippl is not party to those arrangements and does not become a package travel organiser as a result.

You acknowledge that (a) You are purchasing a single accommodation service, not a package; (b) any combination of that accommodation with other travel services You arrange independently does not create a package travel agreement with Stippl; (c) You are not entitled to the specific protections afforded to package travellers under Directive 2015/2302 in respect of your Stays booking; and (d) your statutory consumer rights under Dutch and EU law remain unaffected by this clause.

9. AI Features

The Service includes AI-powered features such as destination suggestions, route recommendations, itinerary generation, and smart content tools ("AI Features"). Please note:

  • AI Features are designed to assist, not replace, your own research and judgment.
  • AI-generated content may be inaccurate, incomplete, or not suited to your specific circumstances. You are solely responsible for verifying any AI-generated content before acting on it.
  • Stippl complies with applicable requirements under the EU AI Act (Regulation (EU) 2024/1689) in the design and deployment of AI Features. We do not use prohibited AI practices as defined by the Act.
  • Where AI systems interact with you in a way that might not otherwise be apparent, we will make this clear within the Service.

10. Your Feedback to Us

You assign all rights, title, and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and license to use, reproduce, disclose, sublicense, distribute, modify, and exploit such Feedback without restriction.

11. Service Availability

The Company endeavours to ensure the Service is accessible to users around the clock. However, access to the Service may be temporarily suspended without notice in the case of system failure, maintenance or repair, or for reasons beyond the Company's control. The Company does not guarantee that the Service, or any content provided through the Service, will always be available, uninterrupted, timely, secure, or free from errors.

We reserve the right to change, modify, or remove the contents of the Service at any time or for any reason at our sole discretion without notice. Furthermore, we may have to suspend access to the Service, or close it indefinitely. Any new features or tools which are added to the current Service shall also be subject to these Terms and Conditions.

We will not be liable if, for any reason, all or any part of the Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Service, or the entire Service, to users, including registered users.

12. Force Majeure

The Company shall not be considered in breach of its obligations hereunder to the extent that performance of such obligations is prevented or delayed by a Force Majeure Event. A "Force Majeure Event" refers to any event or circumstance that is beyond the reasonable control of the Company, including but not limited to acts of God (such as floods, earthquakes, hurricanes, and other natural disasters), war, terrorism, strikes or labour disputes, embargoes, government orders, pandemic, or any other force majeure event.

Upon the occurrence of a Force Majeure Event, the Company will make reasonable efforts to notify users of the nature and extent of the circumstances causing the delay or failure to perform. Efforts will be made to resume performance as soon as possible following the event. However, during the duration of the Force Majeure Event, the obligations of the Company under these Terms and Conditions will be suspended, and we will not be liable for delays.

This clause is intended to apply to the fullest extent permitted by applicable law and does not invalidate or render unenforceable the remaining provisions of these Terms and Conditions.

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such web sites or services. We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

14. Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions. Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service or contact us at [email protected].

15. Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or EUR 100 if You haven't purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of these Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Nothing in these Terms limits the Company's liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable mandatory law.

16. "AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory, or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and warranties that may arise out of the course of dealing, course of performance, usage, or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems, or services, operate without interruption, meet any performance or reliability standards or be error-free or that any errors or defects can or will be corrected.

17. EU Digital Services Act (DSA) Compliance

In accordance with Regulation (EU) 2022/2065 (the Digital Services Act), which has been fully applicable since February 2024:

  • Stippl operates as an intermediary service provider within the meaning of the DSA.
  • You may report content that you believe to be illegal or in violation of these Terms by contacting us at [email protected] with the subject line "Content Report: DSA".
  • We will process such reports in a timely manner and inform you of the outcome.

18. Governing Law

The laws of the Netherlands, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

19. Dispute Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company at [email protected]. If the dispute cannot be resolved informally, You and the Company agree to submit to the exclusive jurisdiction of the courts located in the Netherlands to resolve any legal matter arising from the Terms. However, the Company is still allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction.

Help with a cross-border complaint: If You live in the EU and we cannot resolve a complaint together, the European Consumer Centre in your country can give you free advice. You can find yours on the European Consumer Centres Network website.

20. For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. This means that, in addition to the protections offered by Dutch law, you may also avail yourself of any additional protections afforded to you by your home country's laws regarding the use of the Service.

21. Severability and Waiver

21.1 Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

21.2 Waiver

No waiver under these Terms shall be considered a further or continuing waiver of such term or any other term, and the Company's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

22. Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use Our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

23. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

© 2026 Stippl B.V. All rights reserved.

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